FAQs

I have included some common questions that I have been asked over time, but if there is anything you still would like to know drop me an email at info@earringjoy.com or hit me up on Instagram @earringjoy !! 

 

1. What type material is your jewellery made from?

To keep the items at an affordable price for you, the metal necklaces, earring hoops and metal charms are made of an alloy material either in silver or gold plated. For extra sensitive ears the earwires/hooks and lever backs are made out of sterling silver 925. And other charms are usually made of of polymer-clay or acrylic. All crystals are genuine crystals.

 

2. How can I care for my earrings?

Since the earrings and charms are usually are made from a metal alloy this means they can naturally tarnish over time as all metal products do. To ensure your earrings are kept in the best condition, please keep all water, perfumes, lotions & soaps away from them! For extra measures, keep them in airtight storage. For silverware you can gently use a silver polishing cloth to give back that shine.

 

3. Are they suitable for someone with a nickel allergy?

Yes! Having a nickel allergy myself, I have made it my mission to source suppliers of nickel & lead free earrings & charms.

 

4. How is the packing sustainable?

I care A LOT about the environment which is why all of my packaging is almost 100% sustainable. Your chosen items are presented in a recycled tissue paper & placed within an organza bag - the perfect place to keep your earrings or other trinkets! To finish, every order is delivered in a bubblewrap free cardboard box so please recycle appropriately! If bubblewrap is used to protect the products it will be recyclable.

 

5. Where do you ship to?

I ship mainly to the UK however I do ship internationally at an extra cost at about £4-10 depending on the country. It costs more due to custom costs and ensuring the package is tracked as it has further to travel! The EU have an option of Standard £4.50 or Tracked £9.50, however if you spend more than £21 it will be automatically tracked, this is same with all over sea countries. All post has proof of postage.

 

6. How do you post the orders?

I use Royal Mail 1st Class, MON - FRI. I have a standard shipping cost of £1.50 UK to cover postage and the cost of packaging due to it being costly to be sustainable. However this includes the price for multiple items! Shipping usually takes 1-3 days for 1st class but these are estimate times as due to covid/low staff, and strikes, Royal Mail can sometimes have delays.

Due to the higher demand in orders now (thank you!!) I aim to post your order out within 2-7 business days of your order depending on when the order was placed and how big my restock was. For example if it was a large restock I could have 300 orders in a few hours so it may take me a bit longer to get round to packing everyones orders. Please give it a week or so from when you receive your "order is on its way" message, before messaging about your order or longer if it is over seas! But if you have any more questions about this ofc my dms are always open!!

 

7. Do you do stud or clip on earrings?

I have had many requests about clip ons so I do eventually want to introduce these to the collections, but first I need to source a suitable finding. I do not see stud earrings being part of my collection at the moment.

 

8. There are some charms I like but would prefer them on a different ear fastening, can I do this?

The simple answer, yes! I have uploaded different charms with fastenings that I think they look good with. Most of the charms can fit with the different fastenings, obviously big charms can't go on the lever back fastenings or some of the holes in the charms won't fit different fastenings and so forth, just drop me a message and we can work it out! 

 

9. Do you offer returns or exchanges?

I don't offer returns or exchanges. This includes the Lucky Dip boxes. However if there is something genuinely wrong or damaged with your product please contact me ASAP and I will do my very best to sort it for you!!